Our Mission
Since the humble beginnings of Emerald City Guitars over 25 years ago we have worked hard to maintain the high standard of trust and integrity that has enabled us to continue to be a frontrunner in the worldwide vintage guitar market.
Our goal is to succeed at a business level while creating an atmosphere that dignifies our customers and our team of professionals. The ownership and staff remain aware of the ever-changing landscape of music, technology and the economy. With this in mind ECG strives to be open-minded and willing to change and make adjustments to uphold our high service standard to our many customers both local and worldwide.
We pride ourselves both in our ability to create a warm and friendly atmosphere in our shop and in our passion to bring into our inventory a steady flow of top quality vintage and used instruments.
Our instruments are authenticated appraised, and guaranteed to be represented in a manner that upholds our standard of integrity.
We take great care in our packaging and shipping procedures when sending products to our worldwide clients.
Comments and suggestions from our customers are one of most important tools for us to continue to serve you in a manner that we envision, so we encourage you to help us serve you better.
We value and honor our customers and never take your business for granted.
F.A.Q
Where is Emerald City Guitars?
We are located in the heart of the historic district of Seattle known as “Pioneer Square”. The shop is 1/2 block west of 1st Ave on South Washington St. Our physical address is 83 South Washington St., Seattle, WA 98104 phone # 206-382-0231
What are your store hours?
We are currently open by appointment only Monday through Saturday 10am to 4pm. We are closed on Sundays. Schedule an appointment by phone during business hours at 206.382.0231.
What about parking?
There are parking meters throughout downtown. Often there are available spots within a block or less of our door. There are also parking garages and lots very nearby with rates starting as low as $0.50 per hour. Please see DownTownSeattleParking.com for more information and a detailed map.
What is your return policy? Guitar & Amp Sales
We offer a 72 hr approval on all guitar & amps (unless otherwise noted). Customer pays all shipping & insurance costs both ways unless otherwise negotiated by sales staff. Before returning any item, customers must call for a return authorization. Returned items must be in the same condition as when they left the store. Unauthorized returns will be refused & returned at customer expense. Returned items are subject to a 20% restocking fee.
Accessory Sales
All accessories may be returned within 7 days of purchase for exchange or credit. Items in opened or destroyed packaging are not returnable. Before returning any item, customer must call for a return authorization. Returned items must be in the same condition as when they left the store. Unauthorized returns will be refused & returned at customer expense. Returned items will be subject to a 20% restocking fee.
Do you do special orders?
Yes. A 50% non-returnable deposit is required on all special order or non-stocked items. No returns or exchanges on special order or non-stocked items
Do you do offer layaways?
Yes. 30 day layaways are available with a 25% deposit. Deposits on layaway items are non-refundable, but may be used for store credit.
What are your accepted payment methods?
We accept cash, money orders, cashier’s checks, M/C, Visa, Discover, wire transfer, or Paypal.
Do you buy guitars? What about trade-ins and consignments?
Yes. We Buy Guitars!
We pay top dollar for used and vintage instruments of all kinds, including guitars, amps, effects, keyboards, microphones, etc.
Consignments
We have a very successful consignment program that we also offer as an option. Call 206.382.0231 for details.
Trade-ins
Trade-in’s are always welcome at Emerald City Guitars. Whether you want to trade up, over, or down, we promise we will treat you right!
Do you do appraisals?
Yes. Emerald City Guitars offers certified written appraisals for insurance purposes, or for your personal needs.
Store Hours
Monday - Saturday: 10:00am to 4:00pm
CLOSED Sundays
Telephone: 206.382.0231
Location
83 S. Washington St Pioneer Square
Seattle WA 98104
